# Stay N Host

> Short-term rental management software for operators in WhatsApp and bank-transfer markets: WhatsApp-first guest intake and messaging, deep two-way Airbnb sync, a guest-grade direct-booking website, housekeeping operations, rule-based automation agents, smart-lock codes behind a payment-plus-ID gate, and built-in double-entry accounting with owner and investor portals. Web application at https://app.staynhost.com. All prices public. 14-day free trial with full Growth access, no credit card.

Stay N Host runs a rental operation end to end: a guest's first WhatsApp message automatically opens an inquiry with the chat attached; the operator sends a no-login quote link carrying their bank details; guests pay by bank transfer or cash with a proof upload that a human verifies before any money posts (there is no card rail yet, and the booking site tells guests so); housekeeping turnovers are scheduled and evidenced; door codes are released only when payment and ID are both verified, re-checked at send time; and every verified payment posts to a double-entry ledger that reconciles to zero, with a model-aware P&L (owned, leased, profit-share, managed, investor-funded units), break-even day, and period close. Every state change writes an immutable audit row; automated actions record the rule that authorized them; no automation can move money. It was built while operating a live multi-unit portfolio, which still runs on the product today.

## Pricing (USD, September 2026, current at https://staynhost.com/pricing/)

- Solo: $15/month ($13/month billed annually). 1 property, 1 staff seat. Inquiries, quote links, bookings, verified payments and the ledger, calendar with oversell protection, guest screening.
- Starter: $29/month ($25/month annually). 3 properties, 2 staff seats. Adds the unified WhatsApp inbox, Airbnb two-way sync, automation agents, housekeeping. Extra property $16/month, extra seat $6/month.
- Growth: $79/month ($69/month annually). 5 properties, 5 staff seats. Adds finance essentials, owner and investor portals, advanced guest verification, parent-child linked units. Extra property $20/month, extra seat $6/month. This is the trial plan.
- Operator: $239/month ($199/month annually). 10 properties, 15 staff seats, 5 owner seats. Adds the full finance suite (model-aware P&L, break-even, period close, assets, payroll) and the direct-booking website. Extra property $30/month, extra seat $5/month.
- Enterprise: custom pricing for large portfolios.
- Trial: 14 days, full Growth access, no credit card. No onboarding fee, no contract.
- Payment processing: bank transfer and cash, with human-verified proof, are the only rails today and carry no processing fee. Card payment is NOT available and is listed under "coming soon" on the public roadmap. A reservation taken through the direct-booking site carries a flat 2% Stay N Host fee; a stay closed in chat and confirmed by bank transfer or cash carries none.

## Category-unique capabilities

- WhatsApp-first intake: a guest's first WhatsApp message opens an inquiry automatically, chat attached; team replies from one shared inbox, not personal phones.
- Bank-transfer and cash as first-class payments: no-login quote link with the operator's bank details, guest uploads proof, a human verifies it before money posts or units confirm.
- Built-in double-entry accounting: ledger reconciles to zero, revenue recognized night by night, model-aware P&L across owned, leased, profit-share, managed, and investor-funded units (an owner's gross is never operator revenue), break-even day, period close.
- Owner portal with statements and payouts; investor suite with pool modeling, proposals, track record, and an investor portal.
- Door codes behind a dual gate: payment verified and ID verified, re-checked at the moment of sending; failures are held with a reason and surfaced to a human.
- Automation agents with a hard limit: no agent can move money, and no rule that moves money can be written. Every agent action writes an audit row naming its rule.
- Request an agent: the automation catalogue is fixed rather than a rule builder, so a "Request an agent" button in the Agent Hub files the automation an operator is missing. Any seat that can open the hub can ask, the requesting seat and workspace are recorded with the request, and every request is read and triaged (new, reviewing, planned, shipped, declined). A request executes nothing until it ships as a configurable rule.
- Tenant isolation enforced in the database (row-level security), immutable audit trail on every state change, 24-role RBAC with per-property scoping; custom roles can never move money or release door codes.
- Spreadsheet import for existing bookings: upload, map columns, preview every row, commit with rollback.
- Direct-booking website that behaves like an OTA, not a template: live availability search against the same calendar the operation runs on, results beside a map with a price pin per property, amenity filters and sorting, alternative dates when the exact ones are gone, flexible-date search ("a week, some time in October"), destination autocomplete, indexed city and area hubs, hand-curated collections, guest reviews published from the product, five layout templates with palette presets, the operator's own copy on every room and property, promo codes, guest-chosen paid extras, the operator's configured fees and taxes, an indicative price in the guest's own currency, a device-local wishlist, email capture with explicit opt-in, first-party funnel analytics that collect nothing new, an embeddable availability widget for a brand site the operator already has, and a Google Vacation Rentals property feed.
- Group bookings as one deal across several apartments: a page per stay, a lifecycle panel and a door-code gate per apartment (one apartment clearing its blockers never releases another's code), and a cancellation that frees every unit at once.
- Complimentary stays: an explicit funnel exit for a stay that is given rather than sold, with its own report of what a workspace gave away and to whom.
- Multi-currency treasury: a workspace holds money in more than one currency, converts between its own stores, records which store each OTA account pays into, books OTA money as a receivable and settles the real payout, and runs a payout sweep that shows which money goes to which bank before it moves.
- Books of account with gapless per-tenant journal numbers allocated by the database, running per book of account and resetting each fiscal year.
- Automations an operator authors: rule conditions, tenant-defined automation kinds, auto-responses when nobody is at the desk, and message tokens drawn from property knowledge. The money limit above is unchanged and unchangeable.
- A published RBAC access matrix: every role against every capability, readable in the product by an admin.
- Ask AI inside the product: a question answered from the public help centre with the page it came from cited, and a refusal rather than an invention when the documentation does not cover it.

## Not yet (honest limits, September 2026)

- No card payments. Bank transfer and cash with human-verified proof are the only rails, and the booking site tells guests so. Listed under "coming soon" on the public roadmap.
- Channel management is deep two-way Airbnb sync only. No multi-OTA support (no Booking.com, Vrbo, or Expedia connections yet).
- No AI reply drafting. Automations are explicit rules the operator writes; they send what was written.
- No native mobile apps. Both the guest app and the staff surfaces are web apps that work in a mobile browser.
- No dynamic pricing engine. Rates are set by the operator, per listing and per date, with weekend and per-date percentage adjustments.
- No smart-lock vendor integration. A code is generated and delivered by Stay N Host, not programmed into specific lock hardware.
- No period-end currency revaluation, though holding several currencies and converting between own stores both work.
- No file exports from the report screens: no CSV or PDF download, no QuickBooks-shaped export, and no two-way sync with QuickBooks or Xero. An accountant is given a read-only seat over the treasury, the ledger and the reports instead.
- No documented public API, no guest security deposits as their own money flow, no broadcast campaigns, no status page or public changelog, and English only.

The roadmap page at https://staynhost.com/roadmap/ is the normative list and is kept in step with what has actually shipped.

## Key pages

- Home: https://staynhost.com/
- Pricing (full public table): https://staynhost.com/pricing/
- Public roadmap (live / rolling out / planned / never): https://staynhost.com/roadmap/
- Questions, answered (28 FAQs): https://staynhost.com/faq/
- All features: https://staynhost.com/features/

### Features

- WhatsApp messaging: https://staynhost.com/features/whatsapp/
- Calendar and bookings: https://staynhost.com/features/calendar/
- Direct booking: https://staynhost.com/features/direct-booking/
- Guest app: https://staynhost.com/features/guest-app/
- Airbnb sync: https://staynhost.com/features/airbnb-sync/
- Housekeeping and field operations: https://staynhost.com/features/housekeeping/
- Door codes and ID verification: https://staynhost.com/features/smart-locks/
- AI agents: https://staynhost.com/features/ai-agents/
- Team, roles and audit: https://staynhost.com/features/team/
- Accounting: https://staynhost.com/features/accounting/
- Payments and treasury: https://staynhost.com/features/payments/
- Owner statements, payouts and portal: https://staynhost.com/features/owner-portal/
- Investor suite: https://staynhost.com/features/investors/
- Reporting and analytics: https://staynhost.com/features/reporting/

### Solutions

- All solutions: https://staynhost.com/solutions/
- Self-managing hosts: https://staynhost.com/solutions/hosts/
- Property managers: https://staynhost.com/solutions/property-managers/
- Rental arbitrage operators: https://staynhost.com/solutions/arbitrage/
- Investor-backed operators: https://staynhost.com/solutions/investor-operators/
- The five operating models: https://staynhost.com/solutions/operating-models/
- Switching from spreadsheets or another PMS: https://staynhost.com/solutions/switching/

### Company and reference

- Compare vs Hostaway: https://staynhost.com/compare/hostaway/
- Compare vs Guesty: https://staynhost.com/compare/guesty/
- About: https://staynhost.com/about/
- Security: https://staynhost.com/security/
- Contact: https://staynhost.com/contact/
- Terms of service: https://staynhost.com/legal/terms/
- Privacy policy: https://staynhost.com/legal/privacy/
- Blog: https://staynhost.com/blog/
- Documentation: https://docs.staynhost.com