Owners
The end-of-month email to owners, retired.
Close the month and every owner's statement exists, computed from the same postings that produced your own P&L. Pay them from the statement. Then stop sending updates, because each owner has a portal showing exactly their own properties and nothing else.
Whose money is whose
An owner's gross is a liability. Never your revenue.
This is the line most rental software never draws. On a managed property, the money a guest pays belongs to the owner from the second it clears; your revenue is the management fee and nothing else. Stay N Host posts it that way in the ledger, so a portfolio of managed doors makes your top line accurate rather than flattering.
It also means the statement and the P&L come from one source. There is no reconciliation step between what you told the owner and what your own books say, because there is only one set of numbers.
The five operating models →
Payouts
Prepared, approved, recorded, audited.
A payout starts from a closed statement, so the amount is not typed by anyone. It is prepared, approved by someone with the permission to approve it, and recorded as paid against a named account. The posting reduces the owner liability rather than appearing as a mystery expense.
No automation can do any of this. Money moves only when a person with the right permission decides it moves, in every plan, forever.
The payout flow →
What the owner gets
A portal, scoped to exactly their doors.
Their properties, their bookings
Occupancy and stays for the units they own. Not the portfolio, not another owner's numbers, not a filtered view that could be un-filtered.
Every closed statement
Each period's statement as it was produced, downloadable as CSV or PDF, so their accountant gets what they need without asking you for it.
What is paid, what is due
The running position between you and them, from the ledger. The question that generates most owner emails, answered before it is asked.
Isolation enforced below the app
Scoping is applied in the database with row-level security, not by a filter in the page. An owner cannot see another owner's data by guessing a URL.
How isolation works →Onboarding an owner
Three steps, and they never email you again.
Record the owner and the terms
Add them to the owner register, attach their properties, and set the operating model and commercial terms that govern each one.
Close a month
Period close produces their statement out of the ledger, along with your own P&L for the same period.
Give them the portal
Invite the owner to their own seat. From then on the statement, the payout position and the downloads are theirs to fetch.
Investors are a separate track with its own portal, because capital is not the same thing as ownership of a door. See the investor suite.
FAQ
Owner questions
Where does an owner statement come from?
The ledger, at period close. Closing a month produces the statement for each owner from the same postings that produced your P&L, which means the two can never disagree. Nobody assembles a statement by copying figures into a template.
Is an owner’s revenue my revenue?
No, and the books enforce it. On a managed property the gross a guest pays is a liability to the owner, not operator income. Only your management fee is your revenue. That distinction is built into the accounting rather than applied afterwards by a spreadsheet, which is why a managed portfolio does not inflate your own top line.
What does an owner actually see in the portal?
Their own properties and nothing else: bookings, the statement for each closed period, what they have been paid and what is due, and downloads as CSV or PDF. Access is scoped in the database, so an owner cannot reach another owner’s data even if they guess at a link.
How does a payout run?
A payout is prepared against the statement, approved, then recorded as paid with the account it went to. Every step writes an audit row, and the payout posts against the owner liability rather than being an expense that vanishes into the P&L.
Can I run different deals with different owners?
Yes. Each property carries its own operating model and its own commercial terms, so a straight management fee, a profit share, and a fixed lease can sit side by side in the same portfolio and each be accounted for correctly.
How many owner seats do I get?
Owner and investor portals are included from Growth, $79/month. The Operator plan includes five owner seats; more can be added. Owners never need a staff seat.
Try the whole platform free for 14 days
Full Growth-plan access. No credit card. Your data stays yours.
Start free trial