Terms of service

1. Who this agreement is between

These terms govern your use of Stay N Host, the short-term rental management service at staynhost.com and app.staynhost.com. "You" is the business that creates a workspace and the people who use it under your account. The contracting entity, its registration details and its registered address are named on your invoice and are available on request from hello@staynhost.com.

By creating a workspace, you accept these terms on behalf of that business and confirm you are authorised to do so.

2. The service

Stay N Host is provided as software over the internet. We host it, maintain it, and improve it. You do not receive a copy of the software, and nothing here transfers ownership of it.

The capabilities available to you depend on the plan you are on. Plans, their limits and their prices are published at staynhost.com/pricing. What the product does and does not do today is published at staynhost.com/roadmap, and we ask you not to subscribe in reliance on anything listed there as planned rather than live.

3. Trials

A trial gives full Growth-plan access for fourteen days without a credit card. At the end of a trial the workspace becomes read-limited unless a plan is started. We do not automatically convert a trial into a paid subscription, and we do not ask for card details in order to begin one.

4. Fees, billing and changes

• Subscriptions are billed monthly or annually in advance, in United States dollars, at the published rate for your plan plus any extra properties or seats you have added.
• Prices are published in full. If we change a published price, existing subscriptions keep their current rate until the end of the paid term, and we will tell you before the change takes effect on renewal.
• Adding properties or seats mid-term increases your next invoice at the published extra rate. Removing them reduces it from the following term.
• Payments a guest makes to you are yours and do not pass through us. The exception is card checkout on a direct-booking site, which carries a 2% platform fee in addition to the fees charged by the payment processor.
• Unpaid invoices may lead to suspension after notice. We will not delete your data because an invoice is late.

5. Your account and your people

You are responsible for the seats you create, the roles you assign, and what the people holding them do. The product gives you per-property scoping, twenty-four built-in roles, and an audit trail on every state change so that you can exercise that responsibility. Keep credentials secret, and tell us promptly if you believe an account has been compromised.

6. Your data

Your operational data, your guests' data, your books, your photographs and your messages remain yours. We process them to provide the service to you, and for no other purpose. We do not sell them, license them to third parties, or use them to train machine-learning models.

You can export your data at any time: reports as CSV, owner and investor statements as CSV or PDF. See the privacy policy for how personal data is handled and who processes it on our behalf.

7. Acceptable use

You agree not to:

• use the service to break the law, including the tax, tourism, licensing and short-term-letting rules that apply where your properties are;
• upload material you have no right to upload, or another person's identity documents without their knowledge;
• send messages to guests that they have not agreed to receive, or that breach the rules of the messaging platform carrying them;
• attempt to access another workspace's data, probe the isolation between workspaces except through a security report to us, or interfere with the service for other operators;
• resell, sublicense or white-label the service without a written agreement.

Security research is welcome when it is reported to us first and does not touch another operator's workspace or real guest data. See how to report an issue.

8. Third parties you connect

Connecting WhatsApp through the Meta WhatsApp Business Platform, connecting Airbnb, or connecting a payment processor means agreeing to that provider's own terms with them directly, using your own account and credentials. We are not a party to those agreements, and we cannot control an outage, a policy change or an account action on their side.

9. Availability

We aim to keep the service available and to give notice before planned maintenance. We do not currently publish a service level agreement or a status page, and we will not pretend otherwise; a status page is on the public roadmap. Incidents are communicated by email until it exists.

10. Warranties and liability

The service is provided as it is. We do not warrant that it will be uninterrupted or free of defects, and we do not give tax, accounting or legal advice. The accounting features are tools for your bookkeeping; the responsibility for your books, your filings and your statements to owners and investors remains yours.

To the extent the law allows, neither side is liable for indirect or consequential loss, and our total liability in any twelve-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

11. Ending the agreement

You may cancel at any time, effective at the end of your paid term; we do not require notice periods or a phone call. We may end the agreement if you materially breach these terms and do not fix it after notice, or if we stop offering the service, in which case we will give as much notice as we reasonably can and you will be able to export your data before access ends.

12. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you before it takes effect, and the date at the top of this page always shows the current version.

13. Governing law

The governing law and the courts that have jurisdiction are those of the place where the contracting entity named on your invoice is established. Ask us at hello@staynhost.com and we will tell you before you subscribe rather than after.

14. Contact

Questions about these terms: hello@staynhost.com.