Straight answers, including the awkward ones.

Short-term rental management software that runs the whole operation: guest messaging, bookings and calendar, a channel manager for Airbnb, Booking.com, Expedia, Agoda, Vrbo and Google Vacation Rentals, AI guest replies, housekeeping, door codes and smart locks, a direct-booking site and guest app, and real double-entry accounting with owner and investor portals. It was built alongside a live multi-unit portfolio, which still runs on it.

Operators who run rentals as a business: self-managing hosts with a few units, property managers who answer to owners, rental arbitrage operators paying rent before they earn it, and operators running on investor capital. It is particularly suited to markets where guests message on WhatsApp and pay by bank transfer.

Three things. A guest’s first WhatsApp message opens an inquiry by itself rather than requiring an existing reservation. Bank transfer and cash are first-class rails with human-verified payment proof. And the accounting is genuine double-entry that knows five operating models, so a managed owner’s gross is never counted as your revenue. The comparison pages list the rows where they win too.

Yes. Through the channel manager, Stay n Host connects Airbnb, Booking.com, Expedia, Agoda, Vrbo and Google Vacation Rentals: availability, prices, bookings, messages and reviews, with who collects the money set per channel and OTA fees booked as bills. A pricing tool you already use can own the rate on a listing. Bookings from any other channel come in by spreadsheet import or by hand.

Not a native one, for guests or for staff. The guest app is a no-install web app opened from a link, and the operator side works in a mobile browser. Native apps are on the public roadmap.

Ask for it in the product. "Request an agent" sits at the top right of the Agent Hub: name it, describe what it should do, attach a screenshot of how you do it by hand today, and send. Any seat that can open the hub can ask, not just the ones who configure rules, and every request is read and triaged rather than left in a mailbox. Until it ships as a real agent, a request sends nothing and changes nothing in your workspace.

Yes, if you add AI guest replies, which is an add-on ($10 per AI unit; no plan includes it). It drafts a reply in the inbox for you to edit and send, keeps a per-property assistant that answers only from the facts you give it, and can run an autopilot that answers guest-app threads above a confidence you set. Money, refunds, discounts, cancellations, complaints and door codes always wait for a person, and door codes and Wi-Fi passwords never reach the model. The other automations send what you wrote, on a schedule or a trigger you configured.

Five published prices. Solo is $15/month, Starter $29, Growth $79, Operator $239, and Enterprise is custom for large portfolios. Annual billing is cheaper on each: $13, $25, $69 and $199. Extra properties, seats and the add-ons have published rates too, on the pricing page.

Fourteen days with full Growth-plan access and no credit card. There is no onboarding fee and no contract.

No. The cheapest paid plan is $15/month, which is the price of the product being sustainable rather than the price of it being a lead magnet.

It depends on the plan, and all of it is published. Starter adds properties at $16/month and seats at $6; Growth at $20 and $6; Operator at $30 and $5. Owner seats are separate, and the Operator plan includes five.

None from us on a bank transfer or cash payment, which is how the product takes money today. A reservation booked through your direct-booking site carries a flat 2% Stay n Host fee. Card payment is not available yet and is listed on the roadmap.

It is yours. The ledger screens export as CSV, Excel or PDF, the report builder exports to Excel and PDF, owner and investor statements as CSV or PDF, and the books were built assuming somebody outside the business would read them. Nothing about the product is designed to make leaving hard.

No, in any plan, ever. No agent rule can move funds and no rule that would move funds can be written. It is a constraint in the system rather than a setting, and it is not on a roadmap to be relaxed.

A guest uploads proof of payment against a quote whose numbers you set. That creates a decision for a person with the right permission, not a confirmation. Verifying posts to the ledger and can release the unit; rejecting records the reason. Both write an audit row.

Because the alternative is a spreadsheet that cannot be checked. A double-entry ledger reconciles to zero by construction, which means an error announces itself instead of hiding. It also makes owner statements and your own P&L two views of one calculation rather than two documents that have to be made to agree.

Owned, leased, profit share, managed, and investor funded. Each answers "what is my revenue" differently: on owned and leased units the booking is yours, on a managed unit only your fee is, on profit share it is your share after agreed costs. The ledger obeys the model set on each property.

Yes, through a read-only External Accountant seat over the treasury, the ledger and every report - so they verify the books rather than re-key them. They can also take files away: CSV, Excel and PDF on the ledger screens, and journal files for Xero and QuickBooks Online with your account and tax mapping (Operator, or a $25 add-on). That is an export you import, not a live two-way sync.

Every table is scoped to its workspace and isolation is enforced in the database itself with row-level security, not by a filter in the application. There are tests whose only job is to keep proving that a cross-workspace read is impossible.

Only seats with the permission, through short-lived signed links, with an audit row on every view. Identity documents are handled at a stricter class than the rest of the record rather than being just another attachment.

Yes. A seat can be scoped to specific properties, enforced as a database policy. A coordinator for two buildings gets nothing back if they guess at a link for the third.

On AWS in the us-east-1 region, on managed PostgreSQL with encrypted storage and backups. In-region hosting for other geographies is a scaling item, not something available today.

Not yet, and that is a real gap. Incidents are communicated by email until one exists. A status page and a public changelog are both on the roadmap.

Creating a workspace, adding a property and a listing, and connecting WhatsApp is an afternoon. Each channel has its own connection step. The Start Here guide is eight chapters written for somebody doing this once rather than somebody who already knows.

Yes, from a spreadsheet. Upload, map your columns, preview every row before anything is written, then commit, with a rollback for the whole batch if it was wrong.

A Meta WhatsApp Business Platform account and its credentials. Two step-by-step guides in the app take you from nothing to connected, and the same flow is documented at docs.staynhost.com.

They need a phone and a login. A cleaner works from My tasks today, one clean at a time and in order: before photo, start, after photo, mark cleaned. Photos taken with no signal wait in an outbox and send when it returns. They see nothing else: no money, no guest contact details, and no unit they were not assigned.

Open Support inside the app for a two-way thread with us, with attachments, or email hello@staynhost.com. There is also a documentation site with step-by-step guides for every task in the product. There is no phone line, and pretending otherwise would waste your time.